{"id":88445,"date":"2024-01-29T08:30:46","date_gmt":"2024-01-29T08:30:46","guid":{"rendered":"https:\/\/postmansmtp.com\/documentation\/tools-and-troubleshooting\/what-if-you-havent-received-an-email-after-buying-post-smtp-pro\/"},"modified":"2024-12-30T05:11:54","modified_gmt":"2024-12-30T05:11:54","slug":"what-if-you-havent-received-an-email-after-buying-post-smtp-pro","status":"publish","type":"docs","link":"https:\/\/postmansmtp.com\/es\/docs\/tools-troubleshooting\/what-if-you-havent-received-an-email-after-buying-post-smtp-pro\/","title":{"rendered":"What If You Haven\u2019t Received an Email After Buying Post SMTP Pro"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Thank you for upgrading to Post SMTP Pro! If you haven\u2019t yet received your credentials email after purchasing, don&#8217;t worry; we&#8217;ve got you covered!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s the step-by-step guide to accessing your Post SMTP Pro extensions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Access Post SMTP Pro Extensions If Email Isn\u2019t Received:<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There are two easy alternatives to access Post SMTP pro extensions if you haven&#8217;t received the welcome email.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"1\">\n<li>Click the&nbsp;<strong>Resend Email<\/strong>&nbsp;button on the purchasing pop-up screen.<\/li>\n\n\n\n<li>Login to your&nbsp;<strong>Post SMTP account<\/strong>&nbsp;with the email you used for your purchase.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Resend Credential Email:<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven&#8217;t received the email, you can request to resend it to your email address via the&nbsp;pop-up screen after you purchase the Post SMTP Pro from the pricing page.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To resend the credential email, click on the&nbsp;<strong>Didn\u2019t Get It &#8211; Resend email&nbsp;<\/strong>button or<br>tap on the&nbsp;<strong>Click here<\/strong>&nbsp;anchor text.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image6.png\"><img decoding=\"async\" width=\"747\" height=\"521\" src=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image6.png\" alt=\"Error notification on email sending\" class=\"wp-image-88447\" srcset=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image6.png 747w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image6-300x209.png 300w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Log in to Post SMTP with the Email You Used for Your Purchase<\/strong>s:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Even if you don&#8217;t receive the email, your email address is registered on the Post SMTP database. You can use it to access your&nbsp;<strong><a href=\"https:\/\/www.google.com\/url?q=https:\/\/postmansmtp.com\/your-account\/%23!\/login&amp;sa=D&amp;source=editors&amp;ust=1706520427727358&amp;usg=AOvVaw3484bIlKedqVhcPs8h4TCu\">Post SMTP Pro account<\/a><\/strong>&nbsp;and set your password.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click the&nbsp;<strong>Never Received Your Password&nbsp;<\/strong>button to get your password via email.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image10.png\"><img decoding=\"async\" width=\"582\" height=\"562\" src=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image10.png\" alt=\"An image showing various settings or options in an interface.\" class=\"wp-image-88448\" srcset=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image10.png 582w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image10-300x290.png 300w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image10-16x16.png 16w\" sizes=\"(max-width: 582px) 100vw, 582px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter the same email address that you used for your purchase and click on the\u00a0<strong>Send password resend link<\/strong>\u00a0button.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image5.png\"><img decoding=\"async\" width=\"590\" height=\"316\" src=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image5.png\" alt=\"A configuration screen with various settings visible.\" class=\"wp-image-88449\" srcset=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image5.png 590w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image5-300x161.png 300w\" sizes=\"(max-width: 590px) 100vw, 590px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h.jsv8xaj4dr42\"><strong>Reset Your Password:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An email with the&nbsp;<strong>Reset your Password<\/strong>&nbsp;link will be sent to your registered email address. Click on it, and you will be taken to the&nbsp;<strong>Set password<\/strong>&nbsp;screen.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image4.png\"><img decoding=\"async\" width=\"757\" height=\"393\" src=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image4.png\" alt=\"User interface of Post SMTP Plugin\" class=\"wp-image-88450\" srcset=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image4.png 757w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image4-300x156.png 300w\" sizes=\"(max-width: 757px) 100vw, 757px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enter<\/strong>\u00a0your password and\u00a0<strong>save<\/strong>\u00a0it.<\/li>\n\n\n\n<li>After\u00a0<strong>clicking<\/strong>\u00a0the\u00a0<strong>Save Password<\/strong>\u00a0button, you will be redirected to the login page again.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image9.png\"><img decoding=\"async\" width=\"587\" height=\"535\" src=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image9.png\" alt=\"Graphic design or screenshot with detailed visuals\" class=\"wp-image-88451\" srcset=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image9.png 587w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image9-300x273.png 300w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image9-16x16.png 16w\" sizes=\"(max-width: 587px) 100vw, 587px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter your login credentials and access your Post SMTP Pro account dashboard.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image2.png\"><img decoding=\"async\" width=\"588\" height=\"571\" src=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image2.png\" alt=\"Overview of email notification settings.\" class=\"wp-image-88452\" srcset=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image2.png 588w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image2-300x291.png 300w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image2-16x16.png 16w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image2-50x50.png 50w\" sizes=\"(max-width: 588px) 100vw, 588px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.21n8b8px2v42\"><strong>Download the Post SMTP Pro Extensions and Access License Keys:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the\u00a0<strong>Downloads<\/strong>\u00a0tab from the left menu and get all your Post SMTP pro extensions\u2019 zip files.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image3.png\"><img decoding=\"async\" width=\"1024\" height=\"471\" src=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image3-1024x471.png\" alt=\"Example of Post SMTP email log details interface.\" class=\"wp-image-88453\" srcset=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image3-1024x471.png 1024w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image3-300x138.png 300w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image3-768x353.png 768w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image3.png 1510w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Download<\/strong>\u00a0the extensions you want and<strong>\u00a0install and activate<\/strong>\u00a0them on your WordPress site.<\/li>\n\n\n\n<li>Click on the\u00a0<strong>License<\/strong>\u00a0tab from the left menu to access the license keys of all your Post SMTP extensions.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image8-1.png\"><img decoding=\"async\" width=\"1024\" height=\"457\" src=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image8-1-1024x457.png\" alt=\"Detailed tech image from January 2024\" class=\"wp-image-88454\" srcset=\"https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image8-1-1024x457.png 1024w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image8-1-300x134.png 300w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image8-1-768x342.png 768w, https:\/\/postmansmtp.com\/wp-content\/uploads\/2024\/01\/image8-1.png 1505w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-5-color has-text-color has-background has-link-color wp-elements-1 wp-block-paragraph\" style=\"background-color:#03a9f4\"><strong>Note:<\/strong>&nbsp;After downloading and activating the Post SMTP extensions on your WordPress site, you will need these license keys.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s it! You have successfully accessed your Post SMTP Pro account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Are you still having trouble receiving the email? Don\u2019t worry; our team is here to help you&nbsp;<strong><a href=\"https:\/\/www.google.com\/url?q=https:\/\/objectsws.atlassian.net\/servicedesk\/customer\/portal\/16?utm_source%3Ddocumentation%26utm_medium%3Demail&amp;sa=D&amp;source=editors&amp;ust=1706520427730028&amp;usg=AOvVaw3RIUlC61cRtTHc7W5JGdnY\">submit your ticket<\/a><\/strong>,&nbsp;and we\u2019ll get back to you as soon as possible.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for upgrading to Post SMTP Pro! If you haven\u2019t yet received your credentials email after purchasing, don&#8217;t worry; we&#8217;ve got you covered! Here&#8217;s the step-by-step guide to accessing your Post SMTP Pro extensions. How to Access Post SMTP Pro Extensions If Email Isn\u2019t Received: There are two easy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":88429,"menu_order":4,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Missing Welcome Email After Post SMTP Pro Purchase","_seopress_titles_desc":"Haven\u2019t received an email after buying Post SMTP pro? 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