[Tim]

Hi Paddy,

Thanks you. Please let me know how you get on when you have made those changes.

Kind Regards,
Tim

[Tim]

Hi Paddy,

Please stick to once place, here is best as it is an extension. It is against the WP.org forum guidelines for us to support the extensions over there. Me or Yehuda will always get back to you as soon as we can.

Your email address in Post SMTP should be your sender email address – so in this case your Outlook address. It does not need to be the same as your WP admin email.

Kind Regards,
Tim

[Tim]

Hi Paddy,

Please could you fix your mail settings in the main Post SMTP plugin first, and then try activating? Currently even test mails are failing.

As mentioned before, if you need a set up service – we do offer this.

Kind Regards,
Tim

[Tim]

Hi Paddy,

Okay, let me know how you get on with that. Please do also check your Post SMTP settings.

Kind Regards,
Tim

[Tim]

Hi Paddy,

I just checked your Post SMTP settings. You are trying to send from a Gmail account on Office 365’s servers – that won’t work I’m afraid. This might be what’s causing the issue.

I do offer a complete set up service if that is helpful to you.
https://www.blackowl.co.uk/services/web/postsmtp/

Kind Regards,
Tim

[Tim]

Hi Paddy,

Sorry about that, thanks for testing. Are you able to try disabling all plugins then enable just Post SMTP and the Office 365 API extension plugin?

Just make sure you make a note first of the ones that you want to keep, so you don’t get confused! 🙂

Kind Regards,
Tim

[Tim]

Hi Paddy,

Does the site still crash when you try and active the Office 365 API extension with the other plugin disabled?

Kind Regards,
Tim

[Tim]

Hi Paddy,

Got you – yes adding -x after the plugin directory will indeed activate it. I shall tread very carefully!

Have you tried disabling your Check & Log Email plugin? I am wondering if this might be conflicting.

Kind Regards,
Tim

[Tim]

Hi Paddy,

You can just rename it to deactivate it. Essentially I got completely stuck when I activated the extension and couldn’t deactivate it. How did you manage it? 🙂

Kind Regards,
Tim

[Tim]

Hi Paddy,

I activated the Office 365 extension, and am now stuck! Perhaps FTP might be useful to undo as I test? Sorry!

Kind Regards,
Tim

[Tim]

Hi Paddy,

That’s strange. Would you be able to share some login details with us as a private reply? Please feel free to create a temp user.

Kind Regards,
Tim

[Tim]

Hi Paddy,

Thanks for your logs and extra info that you sent in. Can I check with you that you’ve definitely set up your Office 365 API correctly? The error that you are getting suggests that your API might not have the appropriate permissions.

Please check against this guide: https://postmansmtp.com/configure-office-365-integration/

Let us know how you get on.

Kind Regards,
Tim

[Tim]

Thanks Ian – we appreciate that.

Please note that going forward, any support/reports about the extensions must come directly through these forums – we are not permitted to support them on WP.org.

Thanks!

Kind Regards,
Tim

[Tim]

Thank you, that’s great.

Kind Regards,
Tim

[Tim]

Hi Paddy,

No – the plugins must be active to get the logs. I would be surprised if you could not activate Post SMTP at least, alone.

Can you try disabling all other plugins and activating just Post SMTP – this can sometimes help if there is a plugin conflict.

Kind Regards,
Tim

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