Home › Forums › Extensions › Office 365 › Can not Send Password Reset Emails
- This topic has 3 replies, 2 voices, and was last updated 3 years, 8 months ago by Alexander Klaman.
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AuthorPosts
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April 22, 2021 at 4:11 pm #70359Alexander KlamanParticipant
I setup the Post SMTP Plugin to Work with Office 365 API.
I do get Emails through the Office 365 API both in the Test Menu for the Plugin and using Ninja Forms to send an Email to a Specified address.However, attempting to use the “Lost Password” or “Password Recovery” for WordPress, fails to send an Email. I get the message:
“Error: The email could not be sent. Your site may not be correctly configured to send emails.”What did I do wrong with this?
This is the Email Log for the Password Reset:
From: WordPress <wordpress@*REDACTED Domain Name*>
To: *REDACTED Email Address*
Date: 2021-04-22 08:01:52
Subject: [*REDACTED Domain Name*] Password Reset
Delivery-URI: smtp:none:none://localhost:25This is the Email Log for the SMTP Test Email:
From: Do Not Reply <Do_Not_Reply@*REDACTED Domain Name*>
To: *REDACTED Email Address*
Date: 2021-04-21 14:29:29
Subject: Postman SMTP Test (*REDACTED Domain Name*)
Delivery-URI: https://amazonses.com:443I noticed that the Delivery-URL is not using AmazonSES and WordPress is using Localhost.
Is that the issue? If so, how can I get WordPress to only use Post SMTP for all Email Functions, or is this not possible?
If I go to the Diagnostic Test Page for the Plugin I get the following message:
`An Unexpected Error Occurred {
“readyState”: 4.
“responseTest”: “<p>There has been a critical error on your website.</p><p>Learn more about debugging in WordPress.</p>”,
“status”:500,
“statusText”:”Internal Server Error”April 23, 2021 at 4:00 pm #70499TimModeratorHi Alexander,
Can you paste a copy of your Post SMTP diagnostics log? You can mark it as a private reply if you wish.
Kind Regards,
TimApril 26, 2021 at 4:08 pm #70807Alexander KlamanParticipantHello Tim,
As I mentioned in the post:
If I go to the Diagnostic Test Page for the Plugin I get the following message:
`An Unexpected Error Occurred {
“readyState”: 4.
“responseTest”: “<p>There has been a critical error on your website.</p><p>Learn more about debugging in WordPress.</p>”,
“status”:500,
“statusText”:”Internal Server Error”As a Popup message in my Browser.
And the Text box for the Diagnostic Test says:
Checking..And does not update/change
April 26, 2021 at 4:13 pm #70809Alexander KlamanParticipantThe Password reset Email does get logged but not sent.
From: Do Not Reply <Do_Not_Reply@*Redacted Domain*>
To: *Redacted User Name*
Date: 2021-04-26 08:59:48
Subject: [*Redacted Site Name*] Password Reset
Delivery-URI: smtp:none:none://localhost:25
Someone has requested a password reset for the following account:Site Name: *Redacted Site Name*
Username: *Redacted Username*
If this was a mistake, ignore this email and nothing will happen.
To reset your password, visit the following address:
*Redacted Password Reset URL*
This password reset request originated from the IP address *redacted IP*.
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