Privacy Policy
How We Protect and Use Your Data
At Post SMTP, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, retain, and disclose your data when you use our services. Our practices comply with data protection regulations (i.e., GDPR, CCPA, etc.) and adhere to transparency and user rights.
Data Collection
We collect data in the following ways:
- Support Requests: When you submit a support request, we collect your name, email address, and any other information you provide to help resolve your query.
- Newsletter Subscription: If you subscribe to our newsletter, we collect your email address and optional name for communication purposes.
- Plugin Usage Data: Post SMTP tracks non-personally identifiable usage data to enhance the plugin’s functionality and improve user experience. This may include:
- WordPress and server configurations (PHP, MySQL versions, active theme/plugins).
- Activation and deactivation events.
- Plugin settings, excluding sensitive information like passwords or API keys.
Purpose of Data Processing
We process your personal data to:
- Provide essential services, including technical support and updates.
- Improve our plugin based on anonymized usage data.
- Communicate important updates, promotions, or security information.
- Comply with legal obligations.
Data Retention and Deletion Policy
We retain personal data only as long as necessary for the purposes stated above or as required by law.
- General User Data:
- Personal data related to support requests and newsletter subscriptions is retained as long as you continue using our services or until you request deletion.
- You have the right to request deletion of your personal information at any time by contacting us.
- Google User Data:
- Post SMTP does not store the content of emails or retain access to your Google account once you revoke authorization.
- Users can revoke Post SMTP’s access to their Google account through their Google account settings. Once revoked, all associated Google user data is deleted immediately and permanently.
When personal data is no longer needed, we ensure its secure deletion.
Disclosure of Information
We do not sell or rent your personal data. Data is shared only in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers, such as:
- Payment Processors: If you make a purchase, your information (name, email, and payment details) may be shared with processors like PayPal, Visa, Mastercard, Discover, American Express, or even Freemius, which handles Post SMTP’s license management.
- Email Marketing Platforms: Your email address may be used by platforms like MailChimp or Brevo for newsletters and updates.
- Legal Obligations: We may disclose data if required to comply with legal obligations or protect our rights.
- Business Transfers: In the event of a merger or acquisition, user data may be transferred to the new owner.
Google API and OAuth Permissions [Gmail One-Click]
Post SMTP offers a Gmail One-Click Setup feature that allows users to send emails through their WordPress sites using their Google accounts. This feature uses the Google Gmail API for seamless email sending.
- Use and Transfer of Google User Data:
- When you activate the Gmail One-Click Setup, Post SMTP requests the following OAuth scopes:
- https://www.googleapis.com/auth/gmail.send – Allows the plugin to send emails on your behalf.
- https://www.googleapis.com/auth/userinfo.email – Verifies the user’s email address during setup. (With this scope, the app can see the user’s email address and the information that the user made public).
- These scopes are essential for enabling the Gmail One-Click Setup feature, and we do not request any additional permissions beyond what is necessary.
- Post SMTP adheres to the Google API Services User Data Policy, including the Limited Use requirements.
- When you activate the Gmail One-Click Setup, Post SMTP requests the following OAuth scopes:
Retention and Deletion of Google User Data:
- Post SMTP does not store or log the content of emails sent through the plugin.
- No Google user data is retained after authorization is revoked by the user.
- Users can revoke Post SMTP’s access at any time via their Google account settings. Once revoked, all OAuth tokens are deleted, and access to your Google account is permanently terminated.
Cookies
Post SMTP uses cookies to enhance user experience and track plugin usage. Cookies may store login information and user preferences. You can manage cookies through your web browser settings.
Chatbot Data Usage
The chatbot may collect information such as user queries, messages, and any details voluntarily shared during a conversation. We, therefore, do not recommend sharing of any data of private and/or sensitive nature. All submissions are considered VOLUNTARILY.
Recorded chatbot interactions are used to improve services, provide support, enhance user experience, and help train and refine our chatbot models.
Data used for training and service improvement is handled responsibly and may be anonymized or aggregated to protect user identity.
We do not sell, trade, or rent this information to third parties.
All chatbot and Post SMTP-related data is stored indefinitely unless otherwise requested by the user.
Retaining this information supports service quality, troubleshooting, historical reference, and continuous chatbot training.
Data Deletion Requests
Users may request deletion of their chatbot interactions.
Upon such a request, we will permanently delete the user’s associated information within 8-10 working days.
User Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data
- Withdraw consent where processing is based on consent.
- Object to processing based on legitimate interests.
To exercise these rights, contact us at https://postmansmtp.com/contact.
Privacy Policy Updates
We may update this Privacy Policy from time to time. When changes occur, we will notify users via our website or email. Continued use of our services after any modifications constitutes acceptance of the updated policy.
Last updated: January 15, 2025