Home Forums Extensions Office 365 Critical Error

Viewing 15 posts - 1 through 15 (of 70 total)
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  • #57546
    paddy pepinopaddy pepino
    Participant

    I added the license from my downloads page, entered into Office 365 setup and received the following error upon launch:

    “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    And now my site has crashed.

    So I disabled post smtp plugin via file manager and site is back up.

    Re-enabled and site crashed again.

    From my error log:

    Stack trace:
    (sensitive info replaced with xxxxxxxxx)

    #0 /home/xxxxxx/jaggroupllc.com/wp-content/plugins/post-smtp/Postman/Postman.php(201): PostmanLicenseManager->init()
    #1 /home/xxxxxxxx/jaggroupllc.com/wp-includes/class-wp-hook.php(287): Postman->on_plugins_loaded(”)
    #2 /home/xxxxxxxxx/jaggroupllc.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
    #3 /home/xxxxxxxxxx/jaggroupllc.com/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #4 /home/xxxxxxxxxxx/jaggroupllc.com/wp-settings.php(420): do_action(‘plugins_loaded’)
    #5 /home/xxxxxxxxxx/jaggroupllc.com/wp-config.php(93): require_once(‘/home/clicdzkk/…’)
    #6 /home/xxxxxxxxx/jaggroupllc.com/wp-load.php(37): require_once(‘/home/clicdzkk/… in /home/xxxxxxxxxx/jaggroupllc.com/wp-content/plugins/post-smtp/Postman/Extensions/License/PostmanLicenseManager.php on line 64

    #57555
    Tim NevilleTim
    Moderator

    Hi Paddy,

    Thanks for the post. A few questions:

    • What PHP version are you using?
    • What Post SMTP version are you using?
    • What Office 365 API extension version are you using?

    Can you also paste your diagnostics log, you can mark the reply as private if you wish and it will only be visible to you, me, and Yehuda.

    Kind Regards,
    Tim

    #57569
    paddy pepinopaddy pepino
    Participant

    PHP 7.4

    post SMTP 2.0.20

    Not sure where to find API extension version or the diagnostics log

    #57571
    Tim NevilleTim
    Moderator

    Hi Paddy,

    Thanks for that.

    The API extension will be listed in the version number on /wp-admin/plugins.php (the Plugins page).

    Your diagnostics log will be under Post SMTP > Post SMTP, the under the right hand ‘Troubleshooting‘ section, you should see a ‘Diagnostics Test’ link which will take you to the log to copy.

    Thanks! 🙂

    Kind Regards,
    Tim

    #57576
    paddy pepinopaddy pepino
    Participant

    SMTP Extension Version is 1.2

    If I’m following you correctly…

    I don’t see an API per se

    The Post STMP and O-365 extension plugins are disabled via the file manager in cPanel – or the site crashes.

    So. I cannot access the logs.

    Can they be found on the server ?

    #57743
    Tim NevilleTim
    Moderator

    Hi Paddy,

    No – the plugins must be active to get the logs. I would be surprised if you could not activate Post SMTP at least, alone.

    Can you try disabling all other plugins and activating just Post SMTP – this can sometimes help if there is a plugin conflict.

    Kind Regards,
    Tim

    #57804
    paddy pepinopaddy pepino
    Participant

    Good morning

    I will give it a go and get back to you

    #57808
    Tim NevilleTim
    Moderator

    Thank you, that’s great.

    Kind Regards,
    Tim

    #57810
    paddy pepinopaddy pepino
    Participant

    Here it is – and a failed email to my outlook client below.

    Mailer: postsmtp
    HostName: jaggroupllc.com
    cURL Version: 7.71.0
    OpenSSL Version: OpenSSL/1.1.1d
    OS: Linux premium36.web-hosting.com 2.6.32-954.3.5.lve1.4.79.1.el6.x86_64 #1 SMP Tue Jul 28 05:24:18 EDT 2020 x86_64
    PHP: Linux 7.4.14 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 5.6 en_US UTF-8
    WordPress Theme: Sedona Child
    WordPress Plugins: Astra Pro, Captcha by BestWebSoft, Check & Log Email, Deo Core, Deo Elementor, Elementor Pro, Elementor, Envato Market, Formidable Forms, Kirki Customizer Framework, Meta Box, One Click Demo Import, Post SMTP, Slider Revolution, Wordfence Security, Yoast SEO, WP Crontrol, WP Reset
    WordPress wp_mail Owner: /home/clicdzkk/public_html/network/jaggroupllc.com/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args, CheckEmail\Core\Check_Email_Logger->log_email
    WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
    WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
    Postman: 2.0.20
    Postman Sender Domain (Envelope|Message): gmail.com | gmail.com
    Postman Prevent Message Sender Override (Email|Name): Yes | Yes
    Postman Active Transport: SMTP (smtp:tls:none://smtp.office365.com:587)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 1 | 16

    From: Metal Maniac <powerguy6@gmail.com>
    To: maryssab@jaggroupllc.com
    Date: 2021-01-31 17:12:18
    Subject: Postman SMTP Test (jaggroupllc.com)
    Delivery-URI: smtp:tls:://smtp.office365.com:587
    Content-Type: text/plain; charset = “UTF-8”
    Content-Transfer-Encoding: 8bit

    Hello!

    Sent by Postman 2.0.20 – https://wordpress.org/plugins/post-smtp/

    Content-Type: text/html; charset=UTF-8
    Content-Transfer-Encoding: quoted-printable

    #57839
    Ian McMichaelIan McMichael
    Participant

    Tim,

    I have also worked with yehudah on this issue at wordpress.org. I’ve offered him further diagnostics, if needed.

    Thanks,

    Ian.

    #57863
    Tim NevilleTim
    Moderator

    Thanks Ian – we appreciate that.

    Please note that going forward, any support/reports about the extensions must come directly through these forums – we are not permitted to support them on WP.org.

    Thanks!

    Kind Regards,
    Tim

    #57834
    paddy pepinopaddy pepino
    Participant

    I also found this failed email in the post smtp logs.

    It was sent by me – to me – from my site contact form and refers to this article:

    STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied

    This is the conversation between Postman and the mail server. It can be useful for diagnosing problems. DO NOT post it on-line, it may contain your account password.

    smtp:tls:login://smtp.office365.com:587

    220 CH0PR03CA0127.outlook.office365.com Microsoft ESMTP MAIL Service ready at Sun, 31 Jan 2021 20:29:01 +0000
    EHLO jaggroupllc.com
    250-CH0PR03CA0127.outlook.office365.com Hello [198.54.114.109]
    250-SIZE 157286400
    250-PIPELINING
    250-DSN
    250-ENHANCEDSTATUSCODES
    250-STARTTLS
    250-8BITMIME
    250-BINARYMIME
    250-CHUNKING
    250 SMTPUTF8
    STARTTLS
    220 2.0.0 SMTP server ready
    EHLO jaggroupllc.com
    250-CH0PR03CA0127.outlook.office365.com Hello [198.54.114.109]
    250-SIZE 157286400
    250-PIPELINING
    250-DSN
    250-ENHANCEDSTATUSCODES
    250-AUTH LOGIN XOAUTH2
    250-8BITMIME
    250-BINARYMIME
    250-CHUNKING
    250 SMTPUTF8
    AUTH LOGIN
    334 VXNlcm5hbWU6
    bWFyeXNzYWJAamFnZ3JvdXBsbGMuY29t
    334 UGFzc3dvcmQ6
    UGFzc3dvcmQxMzA3IQ==
    235 2.7.0 Authentication successful
    MAIL FROM:<powerguy6@gmail.com>
    250 2.1.0 Sender OK
    RCPT TO:<pat@clickdujour.com>
    250 2.1.5 Recipient OK
    DATA
    354 Start mail input; end with <CRLF>.<CRLF>
    X-Mailer: Postman SMTP 2.0.20 for WordPress (https://wordpress.org/plugins/post-smtp/)
    Content-Type: text/html; charset=UTF-8
    From: Jag Group LLC <email@jaggroupllc.com>
    Sender: powerguy6@gmail.com
    To: pat@clickdujour.com
    Message-Id: <d1eb8200c308478682889a380e52f770@jaggroupllc.com>
    Subject: New message from “Jag Group LLC”
    Date: Sun, 31 Jan 2021 20:29:01 +0000
    Content-Transfer-Encoding: quoted-printable
    Content-Disposition: inline
    MIME-Version: 1.0

    Your Name: Patrick Yellen<br>Email: powerguy6@gmail.com<br>Your Telephon=
    e Number: +15182901972<br>Your Address: toga<br>Message: jag form test<b=
    r><br>—<br><br>Date: 2021-01-31<br>Time: 3:29 pm<br>Page URL: https://=
    jaggroupllc.com/contact/<br>User Agent: Mozilla/5.0 (Macintosh; Intel Ma=
    c OS X 10.13; rv:85.0) Gecko/20100101 Firefox/85.0<br>Remote IP: 172.100=
    ..205.47<br>Powered by: Elementor<br>
    .
    554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. 0.35250:0A002481, 1.36674:01000000, 1.61250:00000000, 1.45378:02000000, 1.44866:00000000, 1.36674:7A000000, 1.61250:00000000, 1.45378:05000000, 1.44866:00140000, 1.36674:0A000000, 1.61250:00000000, 1.45378:16000000, 1.44866:72210000, 1.36674:0E000000, 1.61250:00000000, 1.45378:8B210000, 1.44866:1C010000, 16.55847:9C110000, 17.43559:0000000030020000000000000300000000000000, 20.52176:140FDD8E1800F01F1F001432, 20.50032:140FDD8E8817F01F07000000, 0.35180:1F000130, 255.23226:AB2F0000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:35000000, 0.35250:0A001336, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:50000000, 1.36674:32000000, 1.61250:00000000, 1.45378:55000000, 1.44866:01000000, 16.55847:BC000000, 17.43559:0000000078030000000000000000000000000000, 20.52176:140FDD8E180010106E000000, 20.50032:140

    #57879
    Tim NevilleTim
    Moderator

    Hi Paddy,

    Thanks for your logs and extra info that you sent in. Can I check with you that you’ve definitely set up your Office 365 API correctly? The error that you are getting suggests that your API might not have the appropriate permissions.

    Please check against this guide: https://postmansmtp.com/configure-office-365-integration/

    Let us know how you get on.

    Kind Regards,
    Tim

    #57909
    paddy pepinopaddy pepino
    Participant

    Although I set up the app in Office Azure – I never got thru setup as the site crashed.

    I asked for the serial number in another forum and was directed to my download license.

    That is the serial key / string of characters I used for setup.

    I entered the license number and clicked to go to the next step.

    That is when the site crashed and I received the critical error message.

    #57930
    Tim NevilleTim
    Moderator

    Hi Paddy,

    That’s strange. Would you be able to share some login details with us as a private reply? Please feel free to create a temp user.

    Kind Regards,
    Tim

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